So, I got home from work today to find one of the neighbours sat on her front step crying. Turns out she was a bit behind on her energy payments, but had spoken to EDF and set up a payment plan, and has been making regular payments of £100.
As far as she was aware everything was OK.
However, when she got home from work today, she discovered that EDF had “gained access”, aka broken in, to her flat to get a metre reading, and subsequently changed her locks – front AND back.
If you’re gaining access to someone’s flat, why change the back door locks as well!? Especially when you can see she has a dog, and when you’ve left a note in the front window explaining that the new keys are at the office, which is only open from 10am-4pm, Monday-Friday. I wonder how many people they know who finish work before 4pm?
What if I hadn’t come home until later on to let her use the phone, so she could call the Council’s after hours number to get them to sort the locks? Or what if she’d gone out for drinks after work, like she intended to do, but had, thankfully, decided not to in the end? She’d have been unable to get into her flat, and to her dog, all weekend without having to break in, or spend a lot of money getting the locks changed again.
Now, she knew she owed money, but as far as she was aware it was all taken care of because she’d spoken to EDF and set up a payment plan. She’d had no letters through the post, and no phone calls threatening her about any impeding action. So how can EDF argue against the fact that they essentially broken into her flat and changed her locks?
If you’re with EDF I would strongly urge you to consider changing. I’ve never heard of E-ON, British Gas, NPower or Scottish Power breaking into people’s houses without warning.
P.S. Just so you know, in a customer survey on http://www.which.co.uk only E-ON came lower overall than EDF, who got a two star rating for customer service and complaints.